Queueing in England (example)

"I remember once I was in a post office once and there was a queue of people. The next person to be served in the queue was a young woman with blond hair. The young woman went up to the counter an in a loud voice said 'give me three stamps'. I can remember the situation so clearly. There was a gasp of horror from the people in the queue and suddenly you could almost feel the hostility in the atmosphere. As we say in England you could cut the atmosphere with a knife. People in the queue were so angry."
Archer, C A. (1986). Culture Bump and Beyond in culture Bound: Bridging the cultural gap in language teaching. J Merril Valdes (ed.). New York: Cambridge University Press, pp. 170 -178.